The Constituent Relationship Management (CRM) system, named Greymatter, is a comprehensive tool designed to transform how CSN interacts with its students. The CRM system elevates the student’s experience by providing personalized, seamless interaction at every stage of the student journey, from initial prospecting to graduation.

CSN is implementing the new CRM system to enhance the quality of student interactions and to create a student-focused environment. The system allows for better tracking, management, and understanding of the student journey. It offers a suite of marketing tools to improve student engagement.

The CRM system aims to enrich the student experience by providing personalized, comprehensive support. It leverages AI and digital tools to deliver a more tailored academic journey. Every student’s needs and learning patterns are considered through the CRM, leading to more effective and personalized academic support.

For faculty and staff, the CRM system means a more efficient, effective way to support student success. It provides a full suite of marketing tools to improve student engagement. Faculty and staff will have a single, integrated place to manage their interactions with students, access comprehensive student data, and use this information to provide better support.

For any further questions or assistance with the CRM system, you can contact us at: DxS.SEED@CSN.EDU