MyCSN Student Frequently Asked Questions

Important Notice:  Your MyCSN login is now the same as your Canvas & GoCSN login.

Enrollment cancellation and Financial Aid questions

What is MyCSN?

The "MyCSN" student portal is a "one-stop" gateway for accessing many college applications and tools.

Through the portal, you have access to the following:

  • 24/7 Access
  • An informative Checklist of "to do" items
  • Readily available access to all communications from the college
  • Shopping cart style registration convenience
  • Advanced planning tools
  • Much more...

Click here to access MyCSN

I'm a new CSN student, how do I get a MyCSN login and password?

New students will be e-mailed their MyCSN login information to the e-mail they provided on their application for admission. Admission emails are sent on the same day the admission is processed.

I'm a former CSN student, how do I get a MyCSN login and password?

  • Returning students should have already received emails with their new NSHE ID and password. If you have not received your login, please call the CSN Call Center at 702-651-5555 (dial option 4).
  • If you have not received your password, please contact the Office of the Registrar at any of our campus locations.
  • If your last class at CSN was two or more years ago, you will need to reapply for admission to receive your login and password.

I can't log in to the MyCSN student portal. What should I do?

  • Verify that you are entering the correct username and password
  • Verify that you are using the correct MyCSN student portal
  • Contact the OTS Help Desk at (702) 651-4357 (HELP)

I forgot MyCSN login and/or password. How can I retrieve it?

If you have forgotten your NSHE ID, please call the OTS Help Desk at (702) 651-4357 (HELP) for assistance. If you have forgotten your password, use the password reset tool.

What is my priority registration date?

To find your assigned registration date, login to your MyCSN Student Center. Your registration date will appear under Enrollment Dates, which is on the right side of the page. (Step-by-step visual guide)

I placed classes in MyCSN's shopping cart. How do I complete the registration process?

You must complete the registration process to ensure your place in classes.

To complete your registration:

  1. Log in to GoCSN
  2. Select the 'MyCSN' tile
  3. If required, log on to MyCSN using the same login credentials
  4. Click the "Enter MyCSN Student Center" link
  5. Click the "enrollment shopping cart" link
  6. Select the classes you wish to enroll in by checking the box next to the class
  7. Click the 'Enroll' button
  8. Click the 'Finish Enrolling' button to complete the process
  9. Remove classes that you are not planning to enroll in using the delete button

I have been told to clear my browser cache, what does that mean?

Since MyCSN is a web-based system, the process of storing your navigation history in your Internet browser system can sometimes affect your experience in MyCSN.

Internet Explorer

  1. Once your browser is open, click the Tools menu.
  2. Select Internet Options.
  3. On the General tab, click on the Delete button in the Browsing history section to delete your temporary files (i.e., clear your cache). Place a checkmark next to each item you want to delete, then click on the Delete button.
  4. If you want the browser to automatically clear the cache whenever you close it, place a checkmark next to Delete browsing history on exit. Click OK. This will delete everything except cookies.

Microsoft Edge

  1. Select the
    icon to microsoft edge options
    icon in the top right corner of the window
  2. Select Choose what to clear under the Clear browsing data heading
  3. Place a checkmark next to each item you want to delete, then click on the Clear button
  4. If you want the browser to automatically clear the cache whenever you close it, slide the switch next to Always clear this when I close the browser

Mozilla Firefox

  1. Select the
    icon to access mozilla firefox options
    icon in the top right corner of the window
  2. Select Privacy & Security
  3. Scroll down until you see History
  4. Click the Clear History button
  5. In the Time range to clear field, select an option from the drop down menu of cache you'd like to clear.
  6. Place a checkmark next to the items you want to clear
  7. Make sure Cache is checked
  8. Select Clear Now.

Google Chrome

  1. Select the
    icon to access google chrome option menu
    icon in the top right corner of the window
  2. Select History, then History again
  3. Select Clear browsing data
  4. In the Time range field, select an option from the drop down menu of cache you'd like to clear
  5. Place a checkmark next to each item you want to delete
  6. Select Clear data

For instructions on how to clear browser cache from other web browsers, use any of the search engines available on the web.

How do I turn off Pop-Up Blockers?

Internet Explorer

  1. Go to the Tools menu and select Internet options.
  2. Click on the Privacy tab.
  3. In the Pop-up Blocker section, uncheck the checkbox next to Turn on Pop-up Blocker.
  4. Click on the OK button.

Microsoft Edge

  1. Select the
    icon to microsoft edge options
    icon in the top right corner of the window
  2. Select Settings
  3. Scroll down and click on View Advanced Settings
  4. Click the slider under the Block pop-ups heading

Mozilla Firefox

  1. Select the
    icon to access mozilla firefox options
    icon in the top right corner of the window
  2. Select Options
  3. Select Privacy & Security
  4. Scroll down the screen until you see Permissions
  5. Uncheck the checkbox next to Block pop-up windows

Google Chrome

  1. Select the
    icon to access google chrome option menu
    icon in the top right corner of the window
  2. Select Settings
  3. Scroll to the bottom of the screen and select Advanced
  4. Select Content settings
  5. Select pop-ups and redirects
  6. At the top of the screen, turn the setting to Allowed

For instructions on how to turn off pop-up blockers from other web browsers, use any of the search engines available on the web.

What Operating Systems/Browsers are supported by MyCSN?

Internet Explorer is recommended as the browser of choice.

What security measures does the new system have to protect my personal information (SSN#, DOB, address, etc.)?

MyCSN is a secure system. Your social security number is masked and all CSN faculty or staff with access to your information are required by law to comply with your rights as a student.

What are the benefits of MyCSN?

MyCSN gives you access to your information 24 hours a day, seven days a week through a web-based application. MyCSN is easy to use and helps you take care of business more efficiently.

What is enrollment cancellation and why and how does it happen?

If you have paid for your registered classes by tuition due date and then add another class, you must pay for this additional class the same day. Failure to pay by the due date can result in your withdrawal from all classes, and if this occurs, there is no guarantee that you will be able to re-enroll in the same classes.  It is your responsibility to drop classes by the refund deadline if you decide not to attend. Do not assume that you will be automatically dropped for partial or nonpayment.

I am not eligible to receive financial aid grants, but cannot afford to pay the entire tuition bill. How can I protect my enrollment from being cancelled?

If you received notice that you are not eligible for a financial aid grant, you may apply for loans. Students who are eligible for loan funds will not be subject to enrollment cancellation if they submit a loan application by Aug. 8 for preliminary loan eligibility review to the Financial Aid Department.

You may also establish a payment plan with the Cashier's Office to protect your enrollment.

How do I establish a payment plan?

Payment plans are offered during the Spring and Fall Semesters, only to students who are registered in 6 credits or more.  Payments are divided into four equal installments. You can sign up on MyCSN.

I will receive financial aid. How do I know if my enrollment will be protected from cancellation on the bill due date?

If you receive financial aid, including loans (if you accept them) or grants, you will have pending aid listed on your account so that you will not lose your classes. Student award notifications are sent out nightly, Monday through Friday.

Please understand that being held in classes by the Financial Aid Department does not guarantee financial aid payment. If further review should determine that you are not eligible for financial aid, you will be financially responsible for the accrued enrollment cost.

I was purged from my classes. When can I re-register?

Following the payment due date, you will not be able to register for classes until the system cancels the enrollment for students who have not yet paid. It is important that if you enroll in a class on or after the payment due date, you pay for it the same day you registered for the class or you will lose your enrollment in ALL of the classes for which you registered.

This applies to students who have established a payment plan. You must pay the difference of the new class or you will lose ALL of your classes for which you have previously enrolled.

This does not apply to those students who are receiving financial aid. The Financial Aid Department will continue to hold your classes for you until the first disbursement date.

Demand for classes often exceeds capacity. Please note the wait to register in person at CSN campuses on and after Aug. 15 can be significant. In addition, attempts to enroll online on and after Aug. 15 can also require waiting if user demand exceeds the capacity of the enrollment system.