Delivery Services is the central authority for the acceptance of goods for the College of Southern Nevada.
Receiving docks are located at the North Las Vegas Campus, Building F and Charleston Campus, Building P only. Both have receiving hours of 8:00am to 4:00pm.
Orders for the Henderson or satellite campuses should be routed for delivery to the North Las Vegas Campus address. Delivery Services will coordinate transportation from the North Las Vegas Campus to intended locations.
Unless an exception is granted by Delivery Services or Purchasing, all goods purchased must be delivered directly to a CSN Receiving dock. Exceptions would be for items delivered during installation or items requiring special delivery that are too large for Delivery Services to transport.
When ordering for multiple campuses: Coordinate delivery locations on your PO and with the selected Supplier to split and distribute the required quantities of supplies and materials on the order to be broke out and shipped directly to each campus (except for CSN Henderson and other sites since those locations should be set up to deliver to CSN North Las Vegas).
The purpose to split and distribute supplies and materials to multiple campuses allows Delivery Services staff to handle packages and delivery to the requested locations once. Otherwise, our staff would need to pick up the order again from your mailstop after we have delivered it to reroute to another campus. Coordinating delivery of your order with the Supplier will limit the number of hands that touch the packages and reduces strain of resources on the department.
Delivery Services carefully inspects each delivery for damage. Should any shipment appear to be opened or damaged upon delivery, the package will be inspected further. Photos and details are documented, delivery drivers are requested to document the details, and the department is notified. Ordering departments are responsible for contacting suppliers and filing claims on lost or damaged shipments.
Delivery Services will never refuse a shipment unless the package contains material which has obviously leaked out or has broken glass coming through the packaging. The steps listed above will be followed in such instances.
Shipments to CSN are opened and compared against Purchase Orders. When applicable, asset tags are applied, and asset information is recorded prior to delivery to the department.
Receipt of items through gift or donation must have a Gift-in-Kind form completed with the Foundation Office before it may be delivered to the department.
All deliveries with a tracking number are tracked from the time they are received until they are delivered.
It is the department’s responsibility to review their deliveries and create Receipts or verify P-Card Transactions in Workday.
Delivery Services is not responsible for installing or assembling items received.
Subsequent relocations of materials delivered to your area are the responsibility of your department. Once equipment is delivered, the department can place a Work Order with Facilities or OTS for movement to another location.
Our receiving docks have some restrictions:
» All freight deliveries require ‘Driver Assist’ from the shipping company. Delivery Service staff do not enter or operate equipment on vehicles not owned by CSN.
» The West Charleston Receiving location does not have a standard dock.
- A forklift and operator are available to remove pallets from delivery trucks at each campus. However, our forklift has a 3,500-pound limit. Deliveries heavier than 3,500 pounds will require the truck to come equipped with equipment that can support that weight.
» The North Las Vegas Receiving location has a standard dock.
- The North Las Vegas Receiving also has a forklift with a 3,500-pound limit available for use if necessary.
» Receipt of personal packages to the college address is not allowed. Delivery Services will not deliver personal shipments.
» For missing packages please contact the supplier to obtain the tracking number and the method of shipping used before contacting Delivery Services. We will need the tracking number to assist with tracking down your shipment.
» Trucks with deliveries for the Follett Bookstore, Chartwell’s Food Services, and CCSD’s CSN High School are not serviced by CSN Delivery Services and will be directed to those locations. An exception can be made, when necessary, upon approval by Delivery Services.
» Cash on Delivery (COD) shipments will not be accepted.
Delivery Services will research shipments that are delivered without any delivery information provided on the shipping label or internal documents. The shipping company will be contacted for more information, but should that be unsuccessful, or a delivery remains unclaimed for longer than (30) thirty days, it will be returned to sender. If no return information is included with the shipment, the item will be sent to Surplus for auction after (60) sixty days.
SHIPPING
If your department needs to ship a package, please coordinate with the Delivery Services Department on your campus.
Federal Express is the preferred carrier for outbound shipments for CSN. However, should you have a prefilled UPS, DHL, or other outbound shipment label, we will assist with getting those shipped out.
Delivery Services does not provide envelopes or packaging materials other than what is supplied free of charge by Federal Express and USPS.
Delivery Services will provide an estimate of shipping costs prior to scheduling the shipment. These estimates are not guaranteed and are subject to change by the shipping company.
Shipping costs over the monthly allowable limit of $25.00, are recharged to departments through the Journal process in Workday.
Departments are responsible to coordinate any returns with the supplier and to obtain a Return Authorization (RMA). Once you have an RMA#, complete a Shipping Authorization Form. Make a copy of that form for your records and attach a copy to the return package(s). Many times, the supplier will issue a call tag instead of providing a shipping label. This means that the courier picking up the item will have the shipping label with them when they pick up the return.
It is important to understand that should the supplier not provide prepaid shipping labels or call tags, it will be the department’s responsibility to pay for shipping charges. A supplier may also issue restocking charges or other associated costs to return the item. Please coordinate drop-off or pick-up of your return shipment with Delivery Services.
FAQs
My department was expecting a package to be delivered already. Where is it?
While there are no set schedules to when a delivery arrives at our Receiving docks, most deliveries are received by 2:00pm daily.
Please contact the supplier to obtain the tracking information for your shipment. We will require that information in order to assist you with tracking down your shipment.
If you require the item before we can deliver it, you are allowed to retrieve it from the dock.
My expected delivery is especially important and requires priority handling. When can I expect delivery?
Most overnight, next day, second day or other priority, expedited packages will be delivered to the ordering department the same day unless they are received after 2:00pm. Delivery Services will do our best to get your shipment to you the same day.
Delivery for packages that require transport to another campus or site will occur the next business morning.
Perishable or live materials will be cared for as requested on the box until it is delivered.
Please allow an additional day or two for shipments containing trackable equipment. These items will need to be tagged and recorded into the inventory system.
How do I return a purchase to the supplier?
Departments are responsible to coordinate any returns with the supplier and to obtain instructions and a Return Authorization (RMA). Refer to our Procedure for Returning Equipment. Following this procedure will help to ensure full credit is obtained from the supplier.
Once you have an RMA#, complete a Shipping Authorization Form. Make a copy of the form for your records and attach a copy to the return package(s).
NOTE: Many times, the supplier will issue a call tag instead of an actual shipping label. This means that the courier picking up the item will have the shipping label with them when they pick up the return. It is important to understand that should the supplier not provide prepaid shipping labels or call tags, it will be the department’s responsibility to pay for shipping charges. A supplier may also issue restocking charges or other associated costs to return the item. Please coordinate drop-off or pick-up of your return shipment with Delivery Services.
I will not be on campus at the time my delivery is scheduled to arrive. How will it be handled?
The package will either be brought back to the dock or will be left in a designated and secure area with a photo taken of where the package was delivered.
Can shipments be stored at Delivery Services until needed?
No. Delivery Services has limited space and cannot accommodate storing your items for longer than three (3) business days. Additionally, there are many moving parts at our locations which could increase the chance of accidental damage to your items.